Policies | Payment Info | Q&A

PRIVACY

First and foremost, McCranie’s respects the privacy of its customers. We do not share your address, credit card information or email with anyone else. All customer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure & efficient way possible. If you would like to be removed from any of our mailings, please contact us.

SECURITY

McCranie’s protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one.

SALES TAX

All orders shipped to North Carolina addresses will be charged a sales tax. Sales tax will not be charged on shipments going outside of North Carolina. Please note that any sales tax due in the purchaser’s state is responsible to be paid by the purchaser.

PAYMENT

We accept Visa, MC, AMEX and Discover.

SHIPPING POLICY

  • PLEASE NOTE: ALL SHIPMENTS WILL BE DELIVERED ADULT SIGNATURE REQUIRED

We charge the following rates for all ground packages:

  • We offer prompt, personal service on every order. In most cases, your order will be shipped the same day it is received. We ship via US Priority Mail for quick, safe shipping. Shipping is a flat fee of $8.50 by US Priority Mail. At this time, we cannot ship out of the USA. Contact us for other shipping methods, rates, or questions.We stand behind everything we offer. In most cases you will be issued a full refund or exchange on all returns.

All merchandise leaves our facility in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for UPS verification, otherwise we cannot guarantee that UPS will reimburse us for damages. We will reship all items as soon as possible and handle any claim with UPS for you.

SHIPPING POLICY RESTRICTIONS

Please be aware that McCranie’s cannot ship tobacco products directly to consumers in Utah and South Dakota. Also, due to the recent changes in California law, in accordance with Senate Bill 39, an adult signature is required for any deliveries to California residents. Also, to comply with California law we are required to call the purchaser after 5:00 p.m. Pacific Time to confirm the order.

HOW LONG DOES IT TAKE AFTER I ORDER?

Orders are processed during our business hours and shipped promptly the next business day unless it is on a Friday, then your order will not ship out until Tuesday morning since our shipping department is closed on Saturdays thru Mondays. Remember this includes holidays as well.*See the UPS transit map for approximate package arrival date.

CAN I CHANGE MY ONLINE ORDER?

Once an online order had been submitted, it cannot be changed online. However, McCranie’s may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone immediately!

CREDIT CARD POLICIES

We process Visa, MC, AMEX and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves and credit card holders.

RETURNS/EXCHANGES

McCranie’s guarantees your complete satisfaction on every product we sell and want you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order. If you need to return an item, please send INSURED via FedEx, UPS, or parcel post to our shipping address of: . Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at . We will promptly arrange for it replacement.

ONLINE POLICY FOR INDIVIDUALS 21 YEARS OF AGE AND OLDER

This site is not directed to persons less than 21 years of age and no information should be submitted or posted at McCranie’s online website by individuals less than 21 years of age. Sales of tobacco products to individuals under the legal minimum purchase age are illegal.